1. Where do you ship the products?

Depending on the your location and the availability of the products, your products will be shipped from Europe and SEA

2. What should I do if my tracking number has not been updated for a long time?

For the specific logistics status, please enter the logistics order number you received at www.vapebull.com/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@vapebull.cc to help you deal with it. Our customer service will reply your email within 24hrs. 

3. What shipping method do you provide?

Depending on the order address, the shipping methods vary. (Note: We may execute the age verification service when            you receive the parcel. Please be aware that underage purchase and use are forbidden.Shipped from China: DHL Express.

4.What if the product I receive does not match my order or my package is lost?

In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email to support@vapebull.cc within 48 hours after receiving the product, and our customer service will reply your email within 24hrs.

5.How to cancel my order?

Before the package is shipped, you can contact customer service to help you arrange the cancellation of the order. Once the package is shipped, the order can't be canceled. 

6. When do you ship the parcel out?
Normally, your order will be shipped within two business days. If there is a shipment delay, please contact the service team to determine the cause.

7. Why am I requested to pay the tariff in the customs?

There’s some likelihood that custom officers may carry out spot inspection on your parcel and you may be requested to pay the tariff.

If you are requested to provide further documents(e.g, the purchase order) or information regarding the product(s), you can please contact us by support@vapebull.cc.

8. Can I change my shipping address after the order is shipped?

Sorry, the shipping address can't be changed once the order is shipped. Before the order is shipped, you can contact our official customer service by sending an email to support@vapebull.cc to change your address. 

9.How long can I receive my order?

Depending on the your location and the availability of the products, the delivery time may vary. Mostly you will receive your order in 10-15 business days.

For detailed global shipping times, please refer to the website: https://vapebull.cc/pages/shipping-times.

In addition, we have provided a compensation policy for this shipping time. 

10.Can I make a change to an existing order?

Once an order is placed, we are unable to make any additions or changes to your order. If you change your mind on all the items in the order,  you can cancel your order within 45 minutes of placing it. If your order has been processed or has already shipped, we can help with a return so you can place a new order.